The service process begins with a real, live phone conversation. You and I will discuss in detail how your instrument is used, what it needs, what options are available to you, and what your schedule is. At the same time, I like to develop a rapport, rather than just treat you as a name in the Rolodex and an invoice number. Tell me about your musical journey, your history with Hammonds, when your next gig is. From there, we will schedule a day for an onsite evaluation or drop-off at the shop so I can get my eyes, ears, and hands on the rig to give you a comprehensive assessment.